Q: What forms of payment do you accept and do you offer payment terms?
A: We accept credit cards and bank transfer. Orders that are prepaid using bank transfer receive a 2% discount on the price of the goods.
Q: Where are you located?
A: Champaign, Illinois. Home of the Fighting Illini!
Q: Can I purchase your products in person?
A: Our products are housed in a warehouse facility that is not permitted to sell on-site. For this reason, all orders must be placed online.
Q: I know what I want, how can I place an order?
A: To setup an account, click 'Become a Customer" in our navigation bar and fill out the contact form. We will respond with your account setup forms, as well as the most current pricelist. Once we receive the account setup forms back from you, we will email you with an invitation to access the online ordering platform.
Q: Why don't you carry certain Hario products?
A: We became a Hario distributor in June of 2012 with a wimpy catalog of 6 Hario products. Since then it has grown dramatically in size, but we still don't carry everything. Our approach was simple: let our customers tell us which items they want us to carry. So if there's something you want to buy at wholesale pricing that we don't carry, let us know!
Q: Do you sell outside of the United States?
A: We sell anywhere in North America, but please be advised that if you are an international customer, you are responsible for all costs of importing the products into your country when we ship you the product.